If someone asked me what I spend the most time doing, I don’t think “auditing restoration estimates” would be the answer they’d expect. Most people imagine my job involves walking damaged buildings, climbing through mechanical rooms, inspecting fire losses, or watching restoration crews at work.

One of the questions I ask myself after almost every major property loss is surprisingly simple: how different would this situation have been if there had been a plan in place before the disaster happened? Sometimes the answer is obvious within the first few minutes